Availability in stores
Online fitting
Specifications
Country of origin | — | Poland |
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How to buy?
To buy a product in our online store, select the product you like and add it to your shopping cart. Then go to the shopping cart and click on «Checkout» or «Quick order».
When you place a quick order, write your full name, phone number, and e-mail. Your manager will call you back and specify the order conditions. As a result of the conversation, you will receive a confirmation of product registration by email or via SMS. Now you will only have to wait for delivery and enjoy the new purchase.
Making an order in standard mode looks like this. Fill out the form completely in successive stages: address, delivery method, payment, and personal information. We recommend that you write information in the comments to the order that will help the courier find you. Click the «Place an order» button.
Delivery
Payment
Exchange/return
Items ordered from our online store can be returned or exchanged within 14 days
Exchange/return conditions
If an item is disappointing for any reason, you can return or exchange it within 14 days.
According to the Law of Ukraine «On the Protection of Consumer Rights», the return or exchange of goods 14 days after receipt is possible only if:
- preserving its consumer properties and presentation
- no signs of use or wear
- presence of original and undamaged packaging
- factory shortcuts
- attached with a document confirming the fact and conditions of purchase (sales receipt),
- completed return form.
You are guaranteed to be able to return or exchange an item purchased from us if it does not suit you in color, size or style. Exchange and return of goods is carried out in BELLA BICCHI stores or using a courier service « New mail.
Exchange/refund procedure
You can exchange/return the item at the store where it was purchased, or send it by parcel with Nova Poshta in the original packaging by courier delivery to:
Chernivtsi, Universitetska str., 4 (BELLA BICCHI, Milenium shopping center).
Recipient - Andrey Belov, +38 095 579 40 95.
The buyer is the payer for return shipping. Please do not select cash on delivery when sending the item. Packages sent this way will be returned to the sender.
Documents to be submitted
- sales receipt;
- completed return form.
Refund procedure:
Refunds will only be issued after we have received the product that did not suit you.
You can receive money in the following ways:
- Cash
Refunds are available in cash during the checkout process at a BELLA BICCHI store.
- To your bank card
A refund to a bank card is possible if you paid for the goods with a bank card on the site. In this case, you do not need to provide any additional details.
We will also transfer money to your card if you paid for the order by cash on delivery. Refunds are made after providing all the necessary details (bank card number, card issuing bank), which must be filled in Return Form.
It takes 3 to 7 calendar days for funds to be credited to the card.
Amount to be refunded
The amount to be refunded is calculated as the order amount minus the order prepayment amount
Order prepayment is calculated as follows
Please note, according to Ukrainian legislation, the following items cannot be exchanged or returned: gloves, accessories
If you ordered an item in one of the above categories, please inspect it carefully upon receipt. If for any reason it does not suit you, please cancel the order immediately. Otherwise, we will not be able to accept returns or exchange goods.
Return Form
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Fill form
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If you have any questions about returning an item, please contact:
Our guarantee
- The authenticity of the product
We guarantee the authenticity of the product. We only order products directly from factories. For each factory, we can provide contact information and, if necessary, you can write to their address and request information about the Bella Bicchi store and the product that is presented to us.
- Customer information
All customer information is stored only on our server and is not transmitted to third parties under any circumstances.
- Best price guarantee
We try to maintain the best prices, but if you see somewhere cheaper and want to buy from us – we will make the necessary discount. Sometimes, the difference in price is due to a different type of fabric, fur, or other details that are not immediately noticeable. But we always meet the customer halfway.