Exchange and return
The goods ordered in our online store can be returned or exchanged within 14 days.
Exchange/Return Terms
If the goods for some reason did not meet your expectations, you can return or exchange them within 14 days.
In accordance with the Law of Ukraine "On Protection of Consumer Rights", the return or exchange of goods within 14 days after receipt is possible only under the following conditions:
- preservation of its consumer properties and presentation
- absence of traces of use and wear
- presence of original and undamaged packaging
- factory labels
- with the attachment of a document confirming the fact and conditions of purchase (receipt),
- completed return form.
You are guaranteed to be able to return or exchange the product you purchased from us if it does not suit you in color, size or style. The exchange and return of the product is carried out in the BELLA BICCHI chain stores or using the Nova Poshta courier service.
Exchange/return procedure
You can exchange/return the product in the store where it was purchased, or send it by parcel using Nova Poshta in the original packaging by courier delivery to the address that the online store manager will provide you.
The buyer is the payer for return shipping. When sending the goods, please do not choose the cash on delivery payment method. Parcels sent in this way will be returned to the sender.
Documents to be provided
- receipt;
- completed return form
Refund procedure
Refund is made only after we receive the product that did not suit you.
You can receive money in the following ways:
- Cash
Refund is possible in cash when completing the return procedure in the BELLA BICCHI store.
- To your bank account card
Refunding to a bank card is possible if you paid for the goods online/by bank card on the website or by cash on delivery.
Refunding is carried out after providing all the necessary details (bank card number, bank that issued the card), which must be filled in Return form.
The term for crediting funds to the card takes from 3 to 7 calendar days.
Amount of funds subject to return
The amount subject to return is calculated as the order amount minus the order prepayment amount.
In the case of full payment for the order, the prepayment amount is determined according to the same rules and is deducted from the amount to be refunded, even if the prepayment was not made as a separate payment.
The order prepayment is calculated as follows:
Please note!
According to the legislation of Ukraine, exchange and return Excluded: gloves, accessories
If you have ordered a product from one of the above categories, please carefully inspect it upon receipt. If for any reason it does not suit you, please cancel the order immediately. Otherwise, we will not be able to accept a return or exchange the product.
If you have any questions about returning the product, please contact:
Дуже задоволена роботою продавця і якістю товару. Приємне на дотик, м'яке, тепленьке. Комір з норки виглядає вишукано та елегантно.
A coat with a wonderful style, excellent tailoring and high-quality fabric. It is soft, lightweight and warm. The online fitting service is very helpful. Thank you to the wonderful team of the online store.
Hello everyone! I recently bought a jacket in this store and want to express my great gratitude because I am fully and even more satisfied with the purchase! : the quality is superb, the design is present in many parts of the product, and just right for spring! Everything is great!
Fantastic coat, beautiful, stylish, warm, light, neatly sewn, raglan sleeve, stand-up collar, can be laid out in English style, fabric does not crease. Special thanks to the online store specialists for attentive service, careful size selection and details clarification, high-quality delivery - in a branded case and flat box to prevent product damage. The store has a wide range of outerwear for every taste. I recommend!
Дуже задоволена роботою продавця і якістю товару. Приємне на дотик, м'яке, тепленьке. Комір з норки виглядає вишукано та елегантно.
A coat with a wonderful style, excellent tailoring and high-quality fabric. It is soft, lightweight and warm. The online fitting service is very helpful. Thank you to the wonderful team of the online store.
Hello everyone! I recently bought a jacket in this store and want to express my great gratitude because I am fully and even more satisfied with the purchase! : the quality is superb, the design is present in many parts of the product, and just right for spring! Everything is great!
Fantastic coat, beautiful, stylish, warm, light, neatly sewn, raglan sleeve, stand-up collar, can be laid out in English style, fabric does not crease. Special thanks to the online store specialists for attentive service, careful size selection and details clarification, high-quality delivery - in a branded case and flat box to prevent product damage. The store has a wide range of outerwear for every taste. I recommend!